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Your questions answered
Common questions
Is early check-in possible?
We understand that sometimes, an early check-in can make your travel plans more convenient. While we do our best to accommodate this request, we want to clarify that early check-in is possible but not guaranteed.
If the house has not been booked the day before your arrival, we’ll certainly consider offering you an early check-in option. Please let us know your estimated arrival time, and we’ll do our best to accommodate your request. However, we may charge a fee for early check-in based on the circumstances.
In situations where we have guests checking out on the same day as your arrival, our ability to provide early check-in will depend on how quickly our housekeeping team can prepare the house for your stay. In such cases, we recommend messaging us around 3 pm on your arrival day for an update on the availability of early check-in.
What is the distance from the houses to Disney Resorts?
The distance from our houses to the Disney Parks is approximately 5 to 13 miles. This distance may vary depending on the specific location of the house you’re staying in. The estimated travel time by car typically ranges from 10 to 20 minutes, but this can be affected by traffic conditions and the chosen route. We strive to provide convenient proximity to the Disney Resorts, ensuring a short and straightforward commute for our guests to enjoy the magic of the parks.
Do you have support?
Yes, we have 24/7 support. We also always have a person dedicated to problem-solving and maintenance, and we also have an emergency phone, so we can always provide the necessary support to the guest.
Are all of our houses themed?
No, however, all of them have something related to the parks, and each one has at least some decoration that evokes the dream of traveling and experiencing Disney.
All houses have access to the resort?
Yes, in fact, many of them have areas that can be enjoyed along with the resort, making the vacations even more enjoyable.